Shipping policy
When do I receive my order?
Our standard delivery times are summarized below. Non-working days include Mondays (store is closed) and Public Holidays. These are for products that are not customized and are readily-available.
What if an item I ordered is not readily available?
All of our items are on hand unless stated otherwise.
When is my order confirmed?
Your order is confirmed once payment has been received and an email confirmation has been sent. It will contain your Order # and shipping details. A second email will be sent to you once order has been fulfilled and on its way to you.
How can I track my order?
The second fulfillment email sent to you will contain a tracking number for your reference. You may track it using our third party logistics partner which will be provided to you.
Can I make changes to my order?
Unfortunately, we cannot make changes to your order once it’s been confirmed. We recommend that you review order details before checking out. For special requests, kindly email info@totsandmomsph.com.
How much is shipping?
Shipping fee will depend on the size and weight of the items and the location of the delivery. You may see the calculated shipping fee upon check out. Larger packages may incur additional shipping charges.
Do you offer same day delivery?
We offer same day delivery for Cebu buyers.
Do you have a pickup location?
You may pick your orders up at our physical store located at 2F Piazza Elesia, Gov. M. Cuenco, Talamban, Mandaue City, Cebu.
What payment methods do you accept?
We have different payment channels available:
- Online Bank Transfer
- GCash
- Debit & Credit Card (PayMaya)
How long do I have to settle payment before my order is cancelled?
You have 72 hours to complete your purchase. If the payment hasn’t been fully settled within that time, your order will be cancelled. If you paid partially, we will also partially fulfill your order based on the total amount of products your payment can cover.